Why I Left Mint Mobile
For almost a decade, TracFone was my cell phone carrier. Because I often use Wi-Fi and have a Google Voice number, I didn’t need to spend much money on a cell phone plan. Gradually, other pay-as-you-go options emerged that offered better rates, especially for data. At the beginning of 2024, I switched to Mint Mobile because of this promotion for new customers: buy three months of service and get three more for free. I chose their 15 GB data plan with unlimited talk and text. That cost just over $84 (approximately $12/month). Mint Mobile’s service had been okay. However, I didn’t like the requirement of a large upfront payment with greater discounts for longer commitments. I prefer a month-to-month plan. Another turn-off is having to pay increased rates to keep their service. In July 2024, I called Mint Mobile to request my Port PIN and account number so I could change carriers . A rep named Ace kept pressuring me to stay with them. Normally, that would be reason enough...